Privacy Policy – How arion app Protects Your Data

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who register for an account with arion app, access the platform at arionapp.net, use the arion app Android or iOS mobile application, or interact with our support team in any capacity. By registering or using the platform, you acknowledge that you have read and understood this policy.

This policy covers personal data collected from users in the Philippines. If you access arion app from outside the Philippines, please note that your data will still be handled in accordance with this policy.

2. Information We Collect

arion app collects personal information only where it is necessary for a specific, legitimate purpose. The main categories of information we collect are:

• Registration information – your full name, date of birth, Philippine mobile number, and email address provided when you create an account.
• Identity verification documents – government-issued identification and supporting documents submitted as part of the KYC process required before your first withdrawal.
• Payment details – GCash numbers, Maya account details, or Philippine bank account information used for processing deposits and withdrawals in PHP.
• Device and connection data – IP address, device model, operating system version, and browser type, collected automatically when you access the platform.
• Transaction and gaming records – your deposit and withdrawal history, bets placed, games accessed, and session data, maintained as part of your account record.

3. How We Use Your Information

arion app uses the personal data we collect for the following purposes:

• Creating and managing your account on the platform.
• Verifying your identity and age as required prior to account activation and withdrawals.
• Processing PHP deposits and withdrawals through supported payment channels.
• Sending account-related notifications including OTP codes, transaction confirmations, and security alerts.
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Providing customer support and resolving disputes.
• Monitoring platform usage to identify and address responsible gaming concerns.
• Improving the arion app platform based on aggregated, anonymised usage data.
• Sending promotional communications to members who have opted in to receive them.

We do not use your data for profiling, automated decision-making that produces legal effects, or any purpose not listed above without first obtaining your consent.

4. Data Sharing and Third Parties

arion app does not sell your personal data to any third party. We share personal information only in the following limited circumstances:

• Payment processors – financial data is shared with GCash, Maya, or your nominated Philippine bank solely to process your requested transaction.
• Identity verification services – KYC documents may be processed by a third-party verification provider acting under contract with arion app, with the same data protection obligations applying.
• Legal and regulatory requirements – we may disclose your information to relevant authorities if required by law, a court order, or in response to a legitimate request related to the prevention of fraud or other unlawful activity.
• Platform providers – technical service providers who support the operation of the arion app platform may have limited, contractually governed access to certain data for the purpose of delivering their services.

In every case where your data is shared with a third party, that party is bound by data protection obligations consistent with this policy.

5. Data Retention

arion app retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law and internal compliance requirements. Transaction and gaming records may be retained for a longer period where required for legal, regulatory, or dispute resolution purposes.

When personal data is no longer required, it is securely deleted or anonymised. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.

6. Cookies and Tracking

The arion app website uses cookies and similar technologies to maintain your logged-in session, remember your preferences, and support platform security functions such as fraud detection. Session cookies are removed when you close your browser. Persistent cookies may remain for a defined period to improve your experience on return visits.

You can configure your browser to refuse cookies, although doing so may affect the functionality of certain parts of the platform, including the login session.

7. Data Security

arion app implements a range of technical and organisational security measures to protect your personal data. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, OTP-based authentication for account access, and ongoing security monitoring to detect and respond to potential threats.

While we take these precautions seriously, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials and should contact arion app support immediately if you suspect any unauthorised activity on your account.

8. Your Rights

As a registered member of arion app, you have the following rights regarding your personal data:

• Right to access – you may request a copy of the personal data arion app holds about you.
• Right to correction – you may request that inaccurate or outdated personal data be corrected.
• Right to deletion – you may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
• Right to withdraw consent – where data processing is based on your consent (such as for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object – you may object to processing of your data for purposes other than those strictly necessary for account operation.

To exercise any of these rights, contact the arion app support team through live chat or the support channels available after login. We will respond to verified requests within a reasonable timeframe.

9. Children and Minors

arion app is strictly for adults aged 21 years and above. We do not knowingly collect or retain personal data from individuals under the age of 21. If we become aware that an account has been registered by a minor, the account will be closed immediately and any associated data will be deleted in accordance with our data retention policy.

10. Changes to This Policy

arion app may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable law. When a material change is made, we will notify registered members through the platform or by email. Continued use of arion app after notification of a change constitutes your acceptance of the revised policy.

The date at the top of this page reflects when the policy was last updated. We encourage you to review this policy periodically.

11. Contact and Questions

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact the arion app support team through live chat (available after login) or visit the FAQ page for general guidance.